See why your customers feel the way they do
Lunar combines your conversation data with external events to surface insights no other analytics tool can.
Integrates with
Your data tells a story. You're missing half of it.
The problem
Your customer conversations contain valuable signals, but they are buried across disconnected tools and channels.
Why it matters
Without context from external events, you cannot explain why sentiment shifted. Teams waste hours manually correlating data.
A better way
Lunar combines your conversation data with external events and uses AI to surface insights automatically.
From raw conversations to insights in minutes
From raw conversations to actionable insights in three steps.
Upload your data
Import conversation data from any source. Lunar accepts CSV, JSON, XLSX, or paste unstructured text directly.
AI analyses everything
Lunar normalises your data, tags sentiment and topics, and correlates with external events like weather and news.
Get actionable insights
Interactive dashboards surface trends, anomalies, and insights you can act on immediately.
Everything you need to understand your customers
Purpose-built features for conversational analytics.
External data correlation
Overlay weather, news, and economic events on your sentiment timelines to understand why customer mood shifted.
Key differentiatorInsight: Negative sentiment spiked 92% in Nov following Storm Henk. Recovery began after the Dec rate cut, which correlated with a 31% improvement in positive sentiment.
Insight summaries
AI-generated plain-language summaries explain what your charts mean, saving hours of manual analysis each week.
PII redaction
Detect and redact personal information before it reaches your dashboards. Stay GDPR-compliant by default.
Your industry, your insights
See how teams use Lunar to turn conversations into competitive advantage.
E-commerce
Track how seasonal events, delivery disruptions, and promotions affect customer sentiment across support channels.
SaaS
Correlate feature releases and outages with support ticket volume to measure real customer impact.
Financial services
Overlay economic indicators on complaint trends to anticipate surges and allocate resources proactively.
Hospitality
Connect guest feedback with local events and weather patterns to optimise staffing and service delivery.
What customers are saying
Simple, transparent pricing
Choose the plan that fits your team. No hidden fees.
Growth
For growing teams analysing customer interactions
Billed annually
- 10 datasets (up to 50,000 rows each)
- Full analytics dashboard
- CSV and PDF export
- On-demand PDF reports
- 1-year data retention
- 5 team members
- LLM-powered data normalisation
- Auto-tagging (sentiment, topics, urgency)
- AI-generated chart insights
- GDPR-compliant PII redaction
Business
For organisations that need the full picture
Billed annually
- Unlimited datasets (up to 500,000 rows each)
- Full analytics and scheduled reports
- On-demand and scheduled PDF reports
- CSV, PDF, and API export
- Unlimited data retention
- 25 team members
- LLM-powered data normalisation
- Auto-tagging (sentiment, topics, urgency)
- External data overlay (weather, news, economic)
- Whitelabel branding
- AI-generated chart insights
- GDPR-compliant PII redaction
Common questions
Lunar is an AI-powered conversational analytics platform that combines your internal customer interaction data with external macro events to deliver real-time actionable insights.
Lunar uses large language models to normalise unstructured data from any source, then automatically tags each conversation for sentiment, topics, and urgency.
Yes. Lunar overlays weather, news, and economic data on your sentiment timelines so you can see exactly why customer mood changed on a given day.
Lunar accepts CSV, JSON, and XLSX files. You can also paste unstructured text directly and the AI will extract structured records.
Yes. Every plan includes automatic PII detection and redaction. Personal information is removed before it reaches your dashboards.
Lunar offers a Growth plan from GBP 39/month (billed annually) and a Business plan from GBP 119/month (billed annually). Both plans include a full-featured dashboard, AI-powered analytics, and GDPR-compliant PII redaction.
Ready to see the full picture?
Start analysing your customer conversations with external context today.